Posts Tagged 'Facilitation'

Owning up to a communication mishap

Week after week I share my views on ways to communicate effectively, build relationships and work through change situations. On occasions what I say seems to resonate with the people who I talk to, who come along to a training program and read my blogs. Yet last week I had a sobering experience – under pressure, in a room full of people I froze and went in to a free fall half hour of hell.

To give a bit of context, without having to relive the whole embarrassing situation again; I was in a situation where I was under extreme pressure to perform, with people in the room making judgments about my every move and every word. I started the session feeling well prepared with a certain level of nervousness; I told myself this was a good thing and was ready to go. Things changed just a few minutes before my session started when the lead in the group told me what they were hoping to get from the session. For a minute this threw me as it was different to the things I’d prepared, but I drew on some of the things I tell others and thought I would manage the changes OK.

How wrong I was.

Free fall began……..

I realised within a few minutes of starting the session that I wasn’t connecting with the group and from there it went downhill. With my facilitator/ presenter voices babbling away to me in my head I became tongue-tied, I panicked and I lost my focus.

It’s been a long time since this has happened to me so,as you’d expect, I took time out afterwards to think about what happened and what I would do differently. The first thing I realised was that this particular situation triggered a memory for me from an experience I’d had 20 years ago – it was almost as though I reverted back to the way I handled the original situation and I lost everything I’ve learnt since.

The second thing I realised was that I needed to listen to the voices in my head and my instincts. My facilitator/ presenter voices were telling me to:

– Slow down and breath

– Make it very clear upfront about the purpose for the session and why we are covering the topic

– Make it very clear upfront how the session will work

– Bring out concerns and questions and involve the group early

– And when things seem to be going astray, stop and involve the group in what now needs to change

On this occasion I didn’t have the courage to stop when I knew things weren’t going well. My learning from this experience is that stopping couldn’t have resulted in a worse outcome than the one I had, so I should have done it.

The good news from this experience is that I now have a refreshed and more acute awareness of some of the barriers that come up for people when it comes to talking in groups, presenting or facilitating. I’m also confident that the points above really would have made a difference so practicing this myself and helping others to get these pieces right will provide a great starting point for future coaching and training sessions.

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