Posts Tagged 'Trust'

Who would admit to having no integrity?

How many of you have come across organisations where one of the company values or leadership values is integrity?

And even if you haven’t explicitly seen this as a value, would you agree that it is often an unstated principle that people will act with integrity?

So how can it be that criticism often comes when the organisation or the leaders within it appear to lack integrity. Do people go out of their way to act without integrity or does conflict occur when one persons version of integrity is different to another?

A couple of definitions of integrity may help to answer this question…………

Integrity is regarded as the honesty and truthfulness or accuracy of one’s actions
or
The adherence to moral and ethical principles; soundness of moral character; honesty.

With these definitions it seems that the interpretation of integrity is therefore dependent on each persons map of the world, their own values and their own moral compass. Therefore, when someone is seen to act without integrity, have they really or is it that our version of integrity doesn’t match theirs?

Let’s take as an example the recent actions of Greg Smith, the guy who distributed his view of the Goldman Sachs culture and leadership. Did he or did he not act with integrity? I suspect that some people would say that he absolutely did, that he was honest, truthful and accurate (see definition) whilst others may question his reasons for doing it and question his moral character.

When integrity is so often a characteristic that is highlighted as essential for leaders I question if this is realistic. Surely it means that we must all operate with the same version of what is right and wrong, the same version of what is morally acceptable, the same version of what honesty is.

I wonder therefore, when integrity is put up as a value or principle and when it is seen as an essential part of leadership what is actually meant? Obviously organisations want people to act within a moral framework that is appropriate for that particular organisation, does this need to be defined more clearly so people understand what integrity means in that particular environment? Is acting with integrity the same in every organisation or might it vary if say you work in the tobacco industry, the armed forces, social services, financial services or retail?

It seems that organisations need to dig deeper to interpret integrity more clearly. What thoughts do you have on whether or not integrity can vary and how it can be defined more clearly in different organisations?

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Creating trust in the workplace

Recent events in Australian politics have touched, or should I say ploughed, in to an area of leadership and team performance that I think is at the heart of teams failing or excelling. I’ve been watching the moves and words that have been used by the politicians and wondering how trust can be rebuilt at all levels – within the Labour party and also with the public.

Rather than this being a political statement I’d like to focus on what creates or destroys trust and the impact it has on a leader and their teams effectiveness.

As I mentioned in a previous blog we all believe ourselves to be trustworthy. This goes with believing we’re honest, candid and behave in a way that is appropriate. So if this is the case how can trust break down?

I think there are a few behaviours that are needed for trust to be created.

1. Words and actions need to be congruent and consistent – as soon as there is a discrepancy in what is said and done then trust begins to erode

2. There needs to be a basis of respect that emanates through the words and actions. In other words there needs to be a level of acknowledgment of each persons contribution and position

3. Where conflict occurs focus on the issue – find ways to listen to opposing views and address the issue rather than attack the person

One of the most important aspects of building or destroying trust are the symbolic acts that are seen by others. In politics we see many symbols of things being done where trust is eroded. I’m not sure we see many acts that build trust as these symbolic acts often lack authenticity.

Taking this in to an organisational environment there is much that we can learn from watching the politicians. Unfortunately it would seem we can learn more about what not to do rather than what to do. I’d therefore be taking the experience of the last few weeks to question what behaviours leaders can develop and teams use to build trust.

And may be – having observed the politicians you have ideas on things that have happened recently that have built trust. I’d be interested to hear about what you’ve seen.

Is trust a dirty word?

When working with leaders and teams to strengthen working relationships we often stumble across how important trust is to us as individuals. Yet so often I see people squirm when it comes to having discussions about what trust means to them in the workplace.

If you accept, as most people do when probed, that having or not having trust makes a difference to the way work is done, the environment it is done in and the results that are achieved; why do we react as though it’s a dirty word? Continue reading ‘Is trust a dirty word?’